What types of hats and caps do you sell?
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We offer a wide variety of hats and caps including baseball caps, beanies, snapbacks,
vintage trucker caps, bucket hats, sun hats, and many more styles. Each product is
carefully selected for quality and design.
Are your products authentic?
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Yes, all our products are 100% authentic. We source directly from certified
manufacturers and established brands to ensure quality and authenticity.
Do you offer custom or personalized hats?
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Yes! We offer custom embroidery and printing services for bulk orders. Contact our
support team for details about customization options.
What payment methods do you accept?
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We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and
digital wallets. All transactions are secure and encrypted.
Is my payment information secure?
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Yes, we use SSL encryption and PCI DSS compliance to protect your payment information.
Your data is processed safely and securely.
Do you offer discounts or promotional codes?
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We frequently offer discounts and seasonal promotions. Subscribe to our newsletter to
stay updated on the latest deals and exclusive offers.
What are your shipping options?
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We offer standard, express, and overnight shipping options. Shipping costs vary based on
location and delivery speed. Free shipping is available on orders over a certain amount.
How long does delivery take?
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Standard shipping typically takes 5-7 business days. Express shipping takes 2-3 business
days, and overnight shipping delivers the next business day.
Can I track my order?
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Yes! Once your order ships, you'll receive a tracking number via email. You can use it
to monitor your package in real-time.
What is your return policy?
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We offer a 30-day return policy on all items in original condition. Returns are free if
initiated within the return window. Simply contact us to start the process.
How do I exchange a product?
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You can exchange items for a different size, color, or style within 30 days of purchase.
Contact our support team with your order number to arrange an exchange.
How long do refunds take?
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Once we receive your returned item, refunds are processed within 5-10 business days. The
timeframe may vary depending on your bank.
How do I find the right size?
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Each product has detailed sizing information and measurements. We recommend measuring
your head circumference and comparing it with our size chart for the best fit.
Do adjustable hats fit all head sizes?
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Most of our adjustable caps fit head sizes from 54cm to 58cm. Check the product
description for specific adjustment ranges.
Can I see how a hat looks before buying?
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Yes, we provide multiple high-quality product photos and customer reviews with photos.
This gives you a realistic view of how the hat looks.
What materials are your hats made from?
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Our hats are made from premium materials including cotton, polyester, wool, and blended
fabrics. Material details are listed on each product page.
How should I care for my hat?
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Care instructions vary by material. Hand wash is recommended for most caps. See the
product tag for specific care instructions to maintain quality.
Do you offer quality guarantees?
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Yes, we guarantee the quality of all our products. If you receive a defective item,
we'll replace it or issue a full refund.
How can I contact customer support?
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You can reach us via email at support@mrhatsofsweden.se, phone during business hours, or
through live chat on our website. We're here to help!
What are your customer support hours?
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Our support team is available Monday to Friday, 9 AM to 6 PM. We also respond to emails
within 24 hours on weekends.
Do you have a warranty on your products?
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We offer a 1-year warranty on manufacturing defects. If your hat develops issues due to
faulty materials or workmanship, we'll replace it.